Emotional intelligence, a term coined by Salovey and Mayer and spread by the psychologist, philosopher and journalist Daniel Goleman, is the ability to feel, understand, control and modify our own moods and those of others.
It is the ability to recognise our own feelings and the feelings of others and to manage our relationships accordingly.
Emotional intelligence skills:
– Emotional control
– Social skills: communication, assertiveness, leadership, conflict management
- Ability to know what's going on in our bodies and what we are feeling.
- Continued attention to our own states: "to realise"
- Self-reflexive conscience towards our own experience.
- It implies recognising our moods, the resources and the intuitions.
EMOTIONAL CONTROL OR SELF-REGULATION
- Emotional control talks about managing your moods, emotions, impulses and resources.
- Our emotions are ways to respond to certain situations. Their response patterns are different for each individual but the emotions are the same for everyone.
- Emotions are never neutral. They are adaptive because they play an important informative role.
- We have little or no control over the moment when an emotion will appear and over what type it will be: sadness, joy, anger, surprise, fear... What might be under our control is the time it will stay with us.
To motivate is to give a reason or a motive to do something. It is the general predisposition that directs behaviour towards achieving a desired outcome. The base of the motivation is desire. It is a term close to “interest” and “will”. The different schools of Psychology have various theories on how motivation and its effect on the observable behaviour originate.
It is the ability to identify with another’s feelings, to experience the emotions of others as if they were our own. It includes understanding the perspectives, thoughts, desires and beliefs of others.
Understanding others: Acknowledging the feelings and perspectives of colleagues and collaborators.
Developing others: Being aware of the development needs of others and strengthen their skills.
Influence: Developing and carrying out effective persuasion tactics
Communication: Knowing how to openly listen to others and how to elaborate convincing messages
Conflict management: Knowing how to negotiate and resolve problems that arise within the work team
Leadership: Ability to inspire and guide others
Change catalyst: Initiating, administrating or managing new situations and new challenges
Building bonds: Nurturing and reinforcing interpersonal relationships within the group
Collaboration and cooperation: Working with others to achieve shared goals
Team capabilities: Ability to create synergy for the pursuit of shared goals