1

Module 1: Elements of Communication

2

Module 1.1: Principles of Effective Communication

3

Module 1.2: Communication barriers

4

Module 2: Communication and Perception

5

Module 3: Empathy. To Listen and Ask Properly

6

Module 3.1: Active Listening Skills

7

Module 4: Communication Styles

8

Module 4.1: Communication styles

9

Module 4.2: Transactional Analysis Model

10

Module 5: Assertive and Non-violent Communication

1

Module 6: Persuasion: How to Sell Ideas

1

The handbook